Complaints

If something here is wrong, unclear, or has let you down, say so. It reaches a person, not a queue.

How to complain

Write to newsletter@lightmorphic.com and put the word complaint in the subject line, so it is not mistaken for anything else. Tell us what happened, what you expected instead, and what you would like done. A link or a screenshot helps.

If you would rather it were public, open an issue on GitHub. Anyone can read those, so keep personal details out of them.

Who it reaches

Lightmorphic Ltd, 82a James Carter Road, Mildenhall, IP28 7DE. It is a small company, so the person who reads it is the person who can do something about it.

How long it takes

• An acknowledgement within five working days.
• An answer within twenty working days. If it is going to take longer than that, we will say so and say why.

If you are not satisfied

Say so in reply and it will be looked at again. If your complaint is about how personal information was handled and you are still unhappy, you can take it to the Information Commissioner's Office at ico.org.uk. You do not have to come to us first, though it is usually quicker.

Reporting an accessibility barrier

That has its own route on the accessibility page, and it is treated the same way.